WhatsApp for Hotels

One QR code in every room. Route spa, dining, and housekeeping requests to the right team automatically.

Cancel anytime

The Opportunity

Stop losing leads to slow responses and untracked spend

Every conversation that starts late is a conversation that could have been a customer. Here's what changes when you route and track.

Without routing

−Guest calls queue at the front desk while the spa team sits idle — wrong requests go to wrong departments
−You have no data on which services guests actually want — staffing is guesswork
−Guests wait on hold. Spa bookings get lost. Bad reviews mention slow service

With Wat.Chat

+One QR code routes to the right team — spa requests go to spa, dining to restaurant, housekeeping to housekeeping
+Dashboard shows which services guests request most — staff accordingly with real data
+Guests message from their room. No hold music. No missed bookings. Faster service, better reviews

How it works

One link. Your team. Your dashboard. Set up in under 5 minutes.

Place QR code One code in every room

Guest scans Requests service from WhatsApp

Department routing Spa to spa, dining to restaurant

Service form Captures request type before routing

Guest analytics Know which services guests want most

Everything you need

Purpose-built tools that work the way your team already does.

In-Room QR Codes

One QR code in every room. Guest scans to reach front desk, order room service, or book spa — all from WhatsApp. No app install.

Department Routing

Spa inquiries to spa team. Dinner to restaurant. Housekeeping to housekeeping. Add numbers, set rules — routing is automatic.

Guest Service Analytics

Dashboard shows which services guests request most. Staff based on real demand. Track response times. Improve guest satisfaction scores.

Frequently asked questions

Everything you need to know about using Wat.Chat for hotels.

Can guests use this before they arrive?

Yes. Include the QR code or link in booking confirmation emails. Guests can request early check-in, airport transfers, or spa bookings before arrival.

Does this work with our existing front desk number?

Yes. Wat.Chat sits on top of your existing WhatsApp numbers. Add all department numbers and set routing rules.

Can we set different working hours per department?

Yes. Spa available 9 AM–8 PM. Front desk 24/7. Chats route only to departments that are open.

What if a guest does not have WhatsApp?

Set a fallback URL. Desktop users or non-WhatsApp guests go to your web contact form or booking page.

Can guests share photos of issues?

Yes. Guests can snap and share photos of maintenance issues. Your team responds with solutions — all in the same chat.

Can we track which services guests ask about most?

Yes. Your dashboard shows inquiry trends — spa vs. dining vs. housekeeping. Staff smarter, not harder.

Does each room need a different QR code?

No. One QR code for the entire property. Routing rules and pre-chat forms handle where each request goes.

Give every guest a direct line to the right team

One QR code in every room. Route spa, dining, and housekeeping automatically. Know what guests actually want.

Start 7-Day Free Trial Cancel anytime